Check Our Services and Support | MCGlobal Solutions

Trusted Enterprise Asset Management Services and Support

Our professional team of experts deliver exceptional services and personalised support

MCGlobal’s team of highly experienced consultants, paired with an outstanding standard of service, is our commitment to delivering quality Enterprise Asset Management (EAM) and Computerised Maintenance Management System (CMMS) Solutions. We specialise in configuring the products to your specific needs and requirements, seamless integrations with third-party software, and personalised support services.

Expert Enterprise Asset Management Review

The first step in mapping the road to a healthy CMMS is to outline and understand the specific requirements necessary to fulfil the asset and maintenance management procedures.

A review process allows our consultants to analyse how you currently use CMMS. We want to ensure the system is configured to match your workflows, processes and requirements.

Recalibrating a more efficient process

We understand how crucial it is to recognise the CMMS as a software application of a complete system. This is done by deconstructing and recalibrating a more efficient process.

From experience, our team can relate to management, administrators, engineers, and maintenance staff, giving our consultants a superior insight into all aspects of the business.

Recommend best practice solutions

Our consultants will diagnose issues and recommend best practice solutions to manage and operate your systems, to unlock the full potential of the CMMS.

System Review Process

Data analysis
Systems analysis
Process review
Equipment maintenance analysis
Best practice solutions

Strategic Planning

After reviewing your current CMMS, we will prepare a recommended plan using industry best practices and real-world experience.

Effective multi-layered implementation strategy

Your implementation consultant will outline suggestions to implement, streamline, improve or rectify to ensure optimum system usage. This will maximise your benefits and return on investment from using asset management software products.

MCGlobal Solutions is committed to offering an effective and efficient process. By delivering a tailored solution approach we ensure your business challenges are resolved.

Planning Asset Management Best Practices

Identification of equipment maintenance needs
Labour usage and material requirements planning
Identification of system and naming protocols
Implementation roll-out process planning

In MCGlobal Solutions, we have found the perfect partner. The regional technical and implementation support has been first-class and the relationships formed with our Super User Team are a critical foundation for sustainability and continued development towards a Best Practice Asset Management model.

Hugh Fitzpatrick Supply Chain Project Manager – Devro

Professional Implementation

By working with you at every stage, our team will ensure your software implementation is completed professionally and on time.

Project timeline to meet your requirements

With years of experience in the software and maintenance industries, our consultants will implement a systematic and staged roll-out determined by your requirements.

MCGlobal Solutions’ systematic approach involves a multi-layered implementation strategy alongside realistic project plan timelines.

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Multi-layered Implementation Strategy

On-site/off-site implementation
Data gathering and upload
Collaborating with key planners
Monitor deficiencies and bottlenecks
Periodic testing of implementation

We have found this CMMS to have a higher level of functional performance than its competitors for our diverse property portfolio. It’s extremely easy to use at all access levels, and the support and service have been outstanding. MCGlobal Solutions’ ability to partner with our business throughout all phases of the implementation has been exceptional.

Asset Management Manager – Voyages Hotel and Resorts

Tailored Training

By partnering with MCGlobal Solutions, you will receive training tailored to your user’s role and responsibilities. This will allow your staff to quickly adapt to the features and capabilities of our EAM and CMMS systems.

These resources equip your team with the necessary information to aid the successful implementation of the software application within your organisation.

Resources for staff include:

Sourcing, compiling and cleansing data suitable for importation
Presenting asset hierarchy for maximum output
Tailoring a workflow process conducive to the ease of operation
Creation of efficient Work Orders
Creating suitable preventative maintenance schedules
Details of available labour, scheduling standards and processes, and more.

We offer a complete range of EAM and CMMS training options to suit your business, staff and location.

Software Training Options

Classroom Training Sessions

Our custom training classes are ideal for organisations with a large number of employees to train, or if you have specific training needs.

Web-Based Training

Maintenance staff can log in and participate in a live, online training session with one of our Implementation Consultants.

Onsite Training at Client Premises

An MCGlobal Solutions implementation consultant can perform customised training for your administrative and maintenance staff at your premises.

Onsite Training at MCGlobal Solutions

You can send groups of maintenance and administrative staff to attend MCGlobal Solutions’ training centre located in Brisbane, Queensland.

You and your team have always been super responsive and extremely helpful when it comes to supporting our sites.

K. DaveyClare Solar

Personalised Support Services

It’s important for any business to conduct ongoing maintenance and support of your EAM or CMMS systems.

Industry-leading technical support

With the continual advancements in asset management best practices and technology solutions, our support team ensures your systems perform as efficiently as possible.

Ongoing system health checks

Working with your system administrator and other staff, we will systematically work through the various modules within the CMMS and examine the current workflow process.

Highly experienced implementation consultants

Each team member has consulted on numerous CMMS implementations and health checks across diverse industries and clients. From this experience, our consultants methodically and efficiently identify where ongoing improvements can be made.

Ongoing Support Benefits

No offshore “call centre” support contract
Personal, friendly, professional technical support
Custom reports
Data imports
Database management

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Your service is great. Always available when needed and prompt in turn around of any scope.

Asset Manager

The system is flexible and easy to implement and learn. It’s given us a more effective process for communicating with maintenance teams in real-time, and the cost benefits are significant. Most importantly for our company, the support team and implementation consultants are always able to find solutions to suit us and our project needs.

Project Manager