Brisbane, Australia
Can your asset management system be integrated with other software programs?
Yes, the asset management systems we utilise are very configurable. Our software developers are experienced with integrating a range of software packages including accounting, purchasing, HR, GIS and vehicle management systems. We will fully scope your requirements for the integration to ensure the process, costs and expectations are met.
What industries do you work with, and what countries do you service?
MCGlobal Solutions works in most industries, including manufacturing, energy and utilities, healthcare, aged care, local councils, shopping centres, and transport.
We have clients in Australia, New Zealand, the EU, the UK, the USA, Mexico, China and other regions.
Can I use your asset management solutions without affecting my company’s network security?
Our products and services do not compromise network security.
Can someone look at my system and get it running better?
We offer a “health check” to evaluate the current system and make recommendations to improve your asset management operational efficiency.
What kind of internet connection do I need?
The speed of your internet connection partly determines the performance of asset management software. As a minimum, you should connect to the internet using a Cable-Modem, DSL-Modem, ISDN, or T1-T3 connection.
Which browsers can I use with MCGlobal Solutions’ asset management solutions?
Any HTML5 browser is supported. This includes Chrome, Safari, Edge and most modern browsers.
Where is the system hosted and is data stored locally?
Our asset management solutions can be hosted on your server onsite, or on our UK or Australian AWS infrastructure. We currently have data stored in the UK and Australia but can host in other regions, if required.
How often do you save my system on the server?
The basic back up is performed daily, but much more frequent backup is possible based on your needs.
How often do you update your product?
Our asset management software partners regularly update their products with minor and major releases, with multiple updates each year.
Is the system flexible enough to handle my business as it grows?
Yes, our system can be scaled to support a small number or thousands of users.
What is the pricing structure for asset management software?
Software packages are based on user licenses, which can be desktop or mobile.
Are there ongoing support costs?
MCGlobal Solutions provides an Annual Software Support agreement based on a percentage of the license cost. This support agreement includes software updates, upgrades, phone and email support for software issues.
What set up, training, support and services do you provide, and what are the cost?
MCGlobal Solutions can provide a full range of services at an hourly rate. We can provide design, configuration, implementation, integration, training and software support. Our team can tailor training to your needs, with additional training available anytime.
Does the system come with any reports?
Yes, there are hundreds of reports as standard. Most reports can be configured to suit your exact requirements.
Do I need to purchase any extra modules such as purchasing or inventory?
No, the purchasing and inventory modules are included within the software. However, access to these modules and other specific modules is controlled by access groups. This provides the control to allow users access of particular modules as required.
Do you support document management?
Document management systems can be integrated with our asset management system
Can assets be displayed on a map?
Yes, we can integrate your existing Geographic Information Systems (GIS) database into the asset management system, or link it to Google Maps.
How can I find my parts in the field easily?
Using a mobile application in the field will allow you access to the stock room information, assets and work orders.
Can tradies use the system on the go?
Yes, the mobile interface is designed for use by contractors or staff using a mobile phone or tablet device.
Is there an application for mobile phone or tablet use?
Yes, there is a mobile application to allow user access from a mobile phone or tablet, with a HTML5 browser. There is no need to download and install an application, as it is accessed through an internet browser on mobile devices.
Can the system be accessed without a mobile signal?
You must always have a mobile signal to maintain your connection. However, a separate offline version is available if needed. The suitability of this should be discussed with the MCGlobal Solutions consultant.
Do you use bar codes?
Yes, 2D and QR Codes are supported.
Can office staff submit Work Order job requests without full training?
Yes, the system offers a simple application called Service Requester. Service Requester is a single-screen application, accessed via a web browser and allows staff with little training to submit a request, follow the progress of their request, and be notified when it is completed.
Can the system automatically email Work Orders to contractors?
Yes, Maintenance Connection has a powerful notification tool that can be configured with specific criteria for emails to be sent to specific recipients automatically.
Can photos and documents be attached to Assets and Work Orders?
Yes, photos, videos, documents and other attachments can be uploaded to Assets and Work Orders. They can be added to Work Orders and individual tasks, which are then automatically linked to the associated Assets.
How can I upload large quantities of data into the modules in Maintenance Connection?
Your implementation consultant can assist with populating the MC Import Template, which will allow bulk uploads of supplied data to be quickly added to all modules. The most convenient method of supplying this data is in excel format.
How can I check the progress of Work Orders in the system?
Standard and customised reports can be accessed by anyone with the appropriate Access Group rights. Reports can be created to display all current or closed Work Orders, their current status, scheduled and due dates, plus any other details relevant to the enquiry. Reports are relatively easily configured following basic training with our team.
How are recurring jobs created in the system?
Standard operating instructions are created in a procedure module. The data contained in the procedure will include tasks, labour, materials, tools and any other costs. These procedures can be based on time intervals or operating hours. They are then added to a Preventative Maintenance schedule, which will determine the length and date of the next service and what assets it is applied to.
If you have any further questions, please contact us and we can provide further information.
MCGlobal Solutions has an exceptional reputation with clients for our ongoing support and customised training, while continuously delivering high-quality, innovative asset management and maintenance solutions – with proven results.
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